Where should I install my BrightGuard dispensers?
Dispensers are built for the outdoors and can be placed anywhere that sun exposure will occur. We recommend placing the dispensers in shaded areas near high foot traffic locations.
How often do I need to change sunscreen?
Each sunscreen packet holds 1000ml. On average one packet will last for 250 individual users. In medium foot traffic venues, a sunscreen dispenser will need to be refilled once every 10 days.
How often do I need to change dispenser batteries?
Batteries will last 4-6 months depending on usage rates.
Can I install BrightGuard dispensers in direct sunlight?
Yes, BrightGuard dispensers can be placed in direct sunlight. In locations where temperatures exceed 100 degrees fahrenheit, we recommend placing the sunscreen dispensers in shaded locations.
Do I need to take my dispenser inside if it rains?
No, they are weather resistant and can stay out when it rains.
Do I need to take my dispenser inside if it snows?
We recommend bringing the dispenser inside when it snows to avoid freezing. If the dispensers are in a permanent location during winter months, you should remove the sunscreen packets, flush the sunscreen lines and remove the batteries to avoid mechanical / electrical failure.
What does the RESET / AUTOWORK button do?
It has two functions. First, when pressed once, the refill warning counter will be reset to Zero and the red warning light will turn off to signal a new bag has been put into the dispenser. Secondly, when held down for 5 seconds, the motor will continuously run, allowing sunscreen to prime through the dispenser.
Where is the sunscreen manufactured?
All of our sunscreen is manufactured in Florida in FDA approved facilities.
What ingredients are in the BrightGuard sunscreens?
All of our sunscreens are free of parabens, scents and Oxybenzone. Our full ingredients lists and MSDS can be seen on the sunscreen product page.
Is BrightGuard sunscreen kid safe?
Yes, it is safe to apply to children over six months of age.
When will my product ship?
If an order is placed before 1pm (PST) the products will ship same day. If an order is placed after 1pm (PST) the products will ship the following business day.
Trouble Shooting Dispenser Malfunctions.
If you can hear the dispenser motor running when the sensor is triggered try the following fixes:
- Remove the faceplate and hold down the RESET / AUTOWORK button for 15-30 seconds or until sunscreen begins to pump out of the nozzle (Be sure to have a cup for the sunscreen to drip into in order to avoid spillage).
- If the dispenser remains nonfunctional, remove the sunscreen bag and hold down the RESET / Auto Work button for 15-30 seconds or until sunscreen begins to pump out of the nozzle (Be sure to have a cup for the sunscreen to pump into in order to avoid spillage).
- If the dispenser continues to not function, insert a paperclip into the inlet coupling to clear any blockage and pour a small amount of rubbing alcohol into the open coupling. Hold down the RESET / AUTOWORK button for 15-30 seconds or until sunscreen begins to pump out of the nozzle (Be sure to have a cup for the sunscreen to pump into in order to avoid spillage).
If the sensor does not trigger and you cannot hear the motor running try the following fixes:
- Turn the dispenser off for 10 seconds and then turn the switch back to its “on” position.
- Replace the batteries.
- Check to make sure that the small knob on the inside of the faceplate has not been broken off. Also make sure the “halt switch” is not pinched or damaged.